Delivery
Pallet Deliveries
Deliveries arrive on an 18-tonne truck with tail-lift and are strictly to the kerbside. If your property has restricted access please let us know at the time of ordering via the delivery restrictions comments box. This may incur an additional charge.
Hazards or obstructions e.g. steps, lifts, uneven or gravel paths/driveways may necessitate the delivery being made to an alternative location nearest to the delivery vehicle.
Goods will not be broken down or discharged by the driver. Take caution when removing all packaging to avoid damages and injury. Please assess the weight of the boxes as tiles can be heavy, precautions may need to be made.
We reserve the right to apply a flat rate charge of £80 for any re-delivery which exceeds two attempts where the customer is not present to sign for the goods on the arranged day.
Damaged Goods & Cancellations
Check your tiles carefully when they are delivered for signs of damage. If your tiles are damaged, sign for as damaged and take a photo whilst on the pallet prior to unloading.
Call us to report damage within 24 hours of receiving your pallet. Please note, that only one claim for damages can be accepted per order.
Once an order has been dispatched from our warehouse and is in the care of the courier, you will receive a dispatch email. The order is then unable to be amended. Therefore please ensure that delivery dates, addresses and items are correct prior to dispatch. Please assess the weight of the boxes as tiles can be heavy, precautions may need to be made.
If an order is cancelled after dispatch or the delivery is refused, there will be a flat rate charge of £80 per pallet for the order to be returned to us.
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